ANANYA X BEA accepts returns of the Products purchased in our e-shop within 14 days of the delivery confirmation date.
The Products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original security tag attached. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.
Any Product with signs of wear, damage, or alteration (including but not limited to re-sizing) or whose security tag has been removed, cannot be accepted.
You may be held liable in the case of depreciation of the value of the product as a result of handling that is not consistent with preservation of the nature, characteristics of the products.
To initiate a return, please email firstname.lastname@example.org with the requested information: Full Name, Email Address, Phone Number, Order Number and Reason for Return.
After receiving your return request, we will email you a return label with instructions on how to return the piece.
Once your returned piece has been received and it is deemed compliant to our conditions and requirements, we will proceed with a refund. Please kindly note that the shipping cost of the return will be deducted from the refund . You will receive a Credit Note notification email once the refund is processed.
Your refund will be credited back to the same method of payment used to make the original purchase on the Website once the returned products are received and passed our quality insurance inspection.